Frequently Asked Questions

At Tranquim Auto Electrics we want to make your experience with us as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on 1300 593 100.

Is our service available throughout all districts of Melbourne?

Yes. We provide a mobile service throughout all districts of CBD Melbourne and regional areas.

Do we use qualified mechanics / auto-electricians?

We only hire expert technicians and fully qualified mechanics and auto-electricians to do the job right.

How quickly can a mechanic attend to my breakdown?

All calls are immediately responded to by our friendly customer support team; a technician / mechanic is immediately notified and sent dependent on peak times.

Do our service fees vary between day and night?

Our rates will vary between day or night. Day rates are classified between the hours of 6am-6pm. Night rates are classified between 6pm-6am.

Do we charge for travel, as well as when parts are sourced?

Yes. There is a standard flat fee charged for return travel of 80c per km

What type of vehicles do we repair?

Our services are tailored specifically for trucks, plant machinery, earth moving equipment and hydraulic equipment.

Do we provide a warranty on our work?

Yes, all our work is guaranteed to be of top quality. If you are unsatisfied, we will have no hesitation to come out to you at no extra charge to fix the problem to the standard expected based on the initial diagnosis.

Can we repair all types of vehicles and machinery?

Yes, our trained and experienced technicians can service all types of vehicles including trucks, plant machinery, concrete lorries, hydraulic machinery, etc.

Do we operate during weekends and also public holidays?

We are available ‘round the clock’, 24/7, no matter how big or small the job is.

When do you pay, and can you pay later?

Payment is required in full on completion of the job and we accept all major credit/debit cards.